Privacy policy

RNTL STUDIO is committed to protecting your privacy and handling your personal information in a safe, secure, and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing our website, booking a hire, attending a try-on appointment, or otherwise engaging with RNTL STUDIO, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

1.1 Information We Collect

RNTL STUDIO may collect personal information including, but not limited to:

    • Full Name
    • Residential Address
    • Email Address
    • Phone Number
    • Payment Information
    • Social Media Handles
    • Proof of Identity (where requested)
    • Order and Booking History
    • Communications made via Instagram, email, or website enquiries

1.2 How Information Is Collected

Personal information may be collected when you:

    • Place a booking or purchase through our website
    • Attend a try-on appointment
    • Contact us via Instagram, email, or other platforms
    • Subscribe to marketing or promotional updates
    • Participate in competitions, giveaways, or campaigns
    • Interact with our website or social media platforms

 

2. Use of Personal Information

2.1 Purpose of Collection

RNTL STUDIO collects personal information for purposes including:

    • Processing and managing bookings
    • Providing customer support
    • Arranging collection and shipping of garments
    • Communicating important booking updates
    • Verifying customer identity
    • Preventing fraudulent activity
    • Improving customer experience and business operations
    • Marketing, promotions, and social media engagement
    • Meeting legal or regulatory obligations

2.2 Marketing Communications

By providing your contact information, you may receive promotional content, updates, or marketing communications from RNTL STUDIO.

You may opt out of marketing communications at any time by contacting us directly or unsubscribing where applicable.

 

3. Sharing of Personal Information 

3.1 Third-Party Service Providers

RNTL STUDIO may engage third-party providers to assist with services including:

    • Payment processing
    • Shipping and delivery
    • Website hosting
    • Booking management
    • Customer support
    • Marketing and analytics

These providers will only have access to the personal information reasonably required to perform their services.

3.2 Confidentiality & Protection

RNTL STUDIO takes reasonable steps to ensure that all third-party providers are subject to confidentiality and privacy obligations regarding your personal information.

3.3 Legal Disclosure 

We may disclose personal information where required by law, regulation, legal process, or to protect the rights, property, or safety of RNTL STUDIO, our customers, or others.

 

4. Storage & Security 

4.1 Protection of Information

RNTL STUDIO takes reasonable precautions to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

4.2 Data Retention

Personal information will only be retained for as long as reasonably necessary for business, legal, or operational purposes.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

5. Website & Cookies

5.1 Website Usage

Our website may collect non-personal information including browser type, device information, pages visited, and website interaction data to improve user experience and website functionality.

5.2 Cookies

RNTL STUDIO may use cookies or similar technologies to enhance website performance, personalise user experience, and analyse website traffic.

Users may disable cookies through their browser settings; however, this may affect website functionality.

 

6. Access & Correction of Personal Information

6.1 Access Request

You may request access to the personal information we hold about you by contacting RNTL STUDIO directly.

6.2 Corrections 

If any personal information held by RNTL STUDIO is inaccurate, incomplete, or outdated, you may request that it be corrected.

 

7. Social Media & Content 

7.1 Customer Content

By tagging, mentioning, or submitting content to RNTL STUDIO via social media, you grant permission for RNTL STUDIO to repost or share the content for marketing and promotional purposes unless otherwise requested in writing.

7.2 Public Platforms

Please be aware that information shared publicly on social media platforms may be visible to others and is subject to the privacy practices of those platforms.

 

8. Changes to This Policy

8.1 Policy Updates 

RNTL STUDIO reserves the right to amend or update this Privacy Policy at any time without prior notice.

Any updated version will become effective immediately upon publication on our website or platforms.

Continued use of our services constitutes acceptance of any updated Privacy Policy.

 

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Instagram: @rntl.studio
Email: support@rntlstudio.com