FAQs
Frequently Asked Questions
Read below to find out information from some of our most frequently asked questions.
FAQs
Do you hire dresses Australia Wide?
Yes! For all bookings we offer postage within Australia or free collection from our Gold Coast, Queensland store. You can select postage or pick up at the checkout.
*We do not ship internationally.
How does it work?
Simply: RENT IT - WEAR IT - RETURN IT
Can I try an outfit on before I hire?
Absolutely! You can book a try on for our Brisbane Home Studio HERE
Do I need to clean my outfit before I return it?
No. We offer complimentary cleaning with all hire bookings. Simply return your item as is after your event.
Delivery & Pickup
When will my order arrive?
For postal bookings: Your booking will be delivered by 6pm before or on the first day of your rental period.
For pick up bookings: We will contact you when your item is available for collection & let you know our opening hours for that week so, you can come in anytime that suits you best. Often, you can even collect your item 1-2 day before your hire start date.
Please note, for garments left in our 24-hour return/pickup box, it is your responsibility to collect the garment before your event date.
Do I have to pay for postage?
Our standard postage fee of $28.00 applies to all postal orders. This includes:
- One postage satchel sent to you
- One pre-filled return satchel for easy returns
Returns
When do I return my dress hire?
Returning your item is easy!
For postal bookings: you must ship back by 4pm on the last day of your hire period using the return post satchel provided.
For Pick up bookings: you can return anytime on the last day of your rental period using our 24 hour returns box.
How do I return my outfit if my hire period ends on a Sunday or Public Holiday?
For Postal bookings: Please ship back or return to our store by 4pm on the first business day after your hire period.
For Pick up bookings: Your item is still due to be returned on the last day of your hire.